Log in

Why assigned log-in information doesn't work

Check your work carefully to avoid log-in problems, usually caused by typos or cutting and pasting from an email.

• After entering your email address, proof carefully. Make sure there aren't any extra spaces.
• If you cut your password out of an email, then paste it, make sure you don't grab any extra spaces or punctuation marks. Before cutting, check the beginning and end of the highlighted text especially carefully.

• Be sure to note the difference between an "l" and the number 1, and between an "O" and zero 0.
• Do not change the case of the letters. If your assigned password begins with "h," do not enter "H."

TIP: If you fail to log in several times, reset your password.

How to reset  password from log-in page

• Click the link (Click here.) under the password box. A Reset Password page will open.
• Enter email address, and click the Reset Password button. Your new password will be sent to the address you entered.

• Click Return to login page.

How to reset  password from my account

See Change your user information

RULE TO REMEMBER: User names and passwords must be between 6 and 20 characters. To create a "strong" password, use a mix of text and numbers.